The Problem Solving Memory Jogger™ #16256

The Memory Jogger™ II contains a brief description of a 7-step problem-solving model that shows how the quality tools can be used to solve process problems. To help teams apply the model, training and quality managers asked us for a resource that would provide more guidance on the problem solving process. In response, GOAL/QPC published The Problem Solving Jogger™. Speed the never-ending quest for improved business processes by following GOAL/QPC's 7-step Problem-Solving Model, based on the Deming Plan-Do-Check-Act Cycle. This easy-to-use pocket guide shows readers how to use the quality improvement tools of the Memory Jogger™ II in a problem-solving context, and recommends the appropriate tools for each step of the way. The book explains the importance of a systematic approach to problem solving, and walks readers through the model, explaining key concepts and how to do the sub steps. A case example links the steps, showing how one team used the tools to improve a real-world business process. A second case example shows how to create a problem-solving storyboard. The book is designed for both beginning and advanced teams: a special section shows teams how to "turbo-charge" each step with the 7 MP tools and the creativity tools. Features: - Finding and solving problems in your organization’s processes - Using a systematic model to solve problems - How to implement the 7-Step problem-solving model - Creating a Storyboard - Expert tips - Advanced problem-solving concepts and techniques When to use The Problem-Solving Memory Jogger™: - As part of your process management efforts. This book will help your teams: - Improve process performance - Correct process deficiencies - Attain higher levels of organizational performance Details   Weight 0.30 kg Price: AUS$22.00 including GST 10% Options   Quantity 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50  Add to cart

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